With over 20 years experience, we’re hospitality IT natives with a pioneering approach to hotel efficiency and maximisation.
Our Mission
To be the IT partner of choice for service-driven industries, built on trust, reliability, and results.
About RemoteHQ
RemoteHQ was founded to provide specialised IT expertise for industries that never stop — from hotels to mixed-use and retail properties — where reliability, responsiveness and attention to detail matter.
We support technology across the full lifecycle, from early planning and hotel openings through to ongoing operations – ensuring systems support guest experience, staff efficiency, brand standards and 24/7 reliability.
Our roots are in hospitality, where we’ve spent nearly a decade earning the trust of hotels by helping them operate efficiently, securely, and without interruption. As our partnerships have grown, so has our reach — today supporting more than 50 hotel environments across Australia. We now bring that same trusted expertise to shopping centres and mixed-use properties with similar operational and technology demands.
Our Team
Led by Managing Director Ken Hall, RemoteHQ combines more than 25 years of IT experience with 18+ years dedicated to hospitality. Our team of specialists combine hands-on operational knowledge with strong vendor relationships and an agile, solutions-focused mindset. We work alongside your team, staying in sync with your operations and taking ownership of the support you need.
Our Approach
Our Approach
We deliver end-to-end support — managing vendors, systems, and stakeholders — to keep your technology running smoothly and your teams informed.
We work closely with Owners, General Managers, brand teams, builders and vendors, aligning technology decisions with operational needs and project timelines.
Our independence means we recommend what’s right for you, not for suppliers, and we always agree pricing upfront. We stay ahead of potential issues, keep your team informed, and continually refine our support so your operations run smoothly.
What Sets us Apart
Why do organisations choose RemoteHQ?
Hospitality-first expertise
Our roots are in hospitality, giving us a deep understanding of environments where guest experience, staff efficiency, brand standards and 24/7 reliability are critical. We now bring that same understanding to shopping centres and mixed-use properties where reliability and responsiveness are critical.
Personalised support that scales
Our low engineer-to-site ratio (3:1 vs an industry average of around 10:1) ensures personalised attention, faster response times, and engineers who understand your environment.
Independent and transparent
We are vendor-independent, meaning our recommendations are based on what works best for your environment. Pricing is agreed upfront and communication remains clear throughout.
A true operational partner
We act as an extension of your team — supporting both live environments and new developments. From hotel openings and technology upgrades through to day-to-day operational support, we stay closely aligned with your operations.
Supported the opening of 35+ hotels across the region
Today, RemoteHQ supports more than 50 hotel environments and has supported the opening of more than 35 hotels across Australia and New Zealand — building long-term partnerships with many of the properties we first worked with during their pre-opening phase.
A proven delivery model
Our structured approach ensures predictable outcomes — with clear milestones, strong communication, and fully tested systems ready for operation.
Our Story — Since 2017
RemoteHQ was launched in January 2017 when founder Ken Hall recognised an opportunity to provide specialist IT support to the hospitality industry.
Having spent more than 20 years working in hospitality technology environments, Ken understood the unique nature of hotel operations — the complexity, pace and operational demands that set them apart. He believed hotels needed a different kind of technology partner: one that understood how systems support both guest experience and day-to-day operations, and could deliver the level of reliability, responsiveness and attention to detail that hospitality demands.
RemoteHQ was built on that philosophy — grounded in trust, integrity and accountability. From the beginning, the focus was on listening first, staying in sync with how each property operates, and delivering reliable results hotels can depend on. Those early principles shaped the culture of the business and continue to guide how RemoteHQ operates today — earning trust, raising the bar, staying in sync with clients and always thinking forward.
Like many tech start-ups, RemoteHQ started in a converted garage in Sydney. From those early days, the focus was simple: solve problems fast, support clients consistently, and build relationships based on trust.
Word travelled through referrals and reputation. Partnerships grew, and the business quickly outgrew the garage. RemoteHQ moved into offices in St Leonards and fexpanded its team across Victoria and Queensland, and more recently into New Zealand.
Hospitality has a rhythm of its own — early mornings, late nights, and the shared understanding that the show must go on. RemoteHQ has grown alongside the people who live that rhythm every day, supporting hotels as they open, evolve, and operate around the clock.
What started as a small tech start-up has grown into a trusted partner for service-driven environments.
