Sofitel Sydney Wentworth
Sydney, NSW
- 436 Rooms
- 17 Floors
$70 million refurbishment - a new era of French-inspired luxury and understated grandeur
RemoteHQ was engaged by KKR & Co Inc, the owners of Sofitel Sydney Wentworth, and the hotel team to support a $70M full refurbishment, incorporating the latest technology while respecting the heritage of Australia’s first 5-star hotel.
Services & Solutions Provided
How we played a part in their transformation
- Check-In
- Management System
- Payment Solution
“The RemoteHQ team has been an absolute pleasure throughout. We look forward to continuing to work with you guys in the future. True professionals (and bloody smart too).”
Daniel Boyle // Senior Operations Manager, Vicinity Centres
Sofitel Sydney Wentworth
The project introduced Australia’s first kiosks as the primary check-in method for a 5-star hotel, online check-in, mobile key integration, and a guest room management system for power and aircon monitoring. Additional upgrades included a new POS, PMS, and pay-at-table ordering solutions—a first for Accor hotels in the region.
The heritage-listed hotel remained operational throughout, requiring RemoteHQ to relocate lobby operations multiple times and relocate teams to minimise disruptions. The team’s expertise, availability, and site knowledge enabled seamless integration of new systems, flexible operations, and successful third-party F&B operator collaboration.
This transformation has reduced operational overheads, offered guests full-service to zero-touch flexibility, and positioned Sofitel Sydney Wentworth as a leader in innovative, guest-focused hospitality. Guided by a forward-thinking approach, the RemoteHQ team
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